Our wards
Private rooms and general wards with 24-hour nursing, monitoring and meals. ICU/HDU available for close observation.
Patient information
Everything you need before you visit.
Appointments, what to bring, where to park, how billing works: all the practical stuff, in one place.
Life-threatening emergency?
Please call 112 or go to your nearest government emergency centre. We are not an A&E. For urgent concerns, we are a phone call away, 24/7.
Appointments
Three ways to see a doctor
Call us
0700 061 1030 or 0201 330 0224, answered 24/7, even just to talk.
Send a request online
Use our appointment form; we confirm within one business day.
Walk in
Front-desk bookings happen every day. Urgent concern? Call first and we will fit you in.
Clinic days: specialist clinics run Monday to Saturday, with consultant coverage overnight for admitted patients. Same-day slots are held back for urgent cases.
What to bring
- A valid ID (national ID, voter's card, driver's licence or passport)
- Previous records, scans or test results if you have them
- Your current medicines, or a list or photo of them
- HMO enrollee ID or guarantee letter, if insured
- A support person, if you'd like one
Good to know
- Arrive 15 minutes early for first visits
- Fasting blood tests? Skip breakfast, drink water
- Children are welcome; we have a paediatric waiting area
Admission & visiting
When staying over is the best medicine
Visiting hours
General wards: 4pm to 6pm daily. Maternity: one support partner through the day. ICU: arranged per patient, to protect rest and recovery.
Discharge & follow-up
You'll leave with written instructions, medication explanations and a follow-up date. Questions after discharge? Just call.
Quick reference
| Service | Hours | Notes |
|---|---|---|
| Admissions & wards | 24/7 | Arranged by your doctor or at the front desk |
| Specialist clinics | Mon to Sat, mornings & evenings | Book by phone, form, or walk-in |
| Laboratory | 24/7 | Fasting tests best before 10am |
| Imaging (CT, X-ray, ultrasound) | Daily, extended hours | Doctor's request form needed |
| Pharmacy | 24/7 | Call ahead for refills |
Billing & insurance
Honest costs, no surprises
You'll receive a clear estimate before non-emergency treatment, itemised receipts for everything, and a billing desk that explains each line in plain language. Card, transfer and cash accepted.
- Written estimates before planned procedures
- HMO verification before treatment begins
- Guarantee-letter admissions honoured 24/7
- Payment plans discussed openly for large bills
Worried about cost? Talk to us early. We give written estimates before planned treatment and confirm your HMO cover before anything starts.
FAQs
Questions we hear every day
Are you open 24 hours?
Yes, including public holidays. Wards, admissions, laboratory and pharmacy run around the clock, every day of the year.
How do I book an appointment?
Call 0700 061 1030, use the online form, or walk in to the front desk. Same-day appointments are often available.
What should I bring to my appointment?
ID, previous records or results, your current medications, and your HMO enrollee ID or guarantee letter if insured. A support person is always welcome.
Do you accept HMO and health insurance?
We work with leading HMOs and private insurers nationwide. Present your enrollee ID at the billing desk; if your provider is new to us, we verify directly with them. More on coverage.
Can I get a CT scan or lab test without admission?
Yes. Outpatient imaging and tests run daily with most routine results same-day. You'll need a doctor's request form, and ours can issue one after consultation.
What are the visiting hours?
General wards: 4pm to 6pm daily. Maternity welcomes one support partner during the day. ICU visits are arranged case by case to protect recovery.
Will I know the cost before treatment?
Always, for planned care. We give written estimates up front and flag any changes immediately. The billing desk can confirm your HMO's share too.
What if I'm not sure how serious it is?
Call us on 0700 061 1030 and we will help you judge the situation, then book you in or point you to the right place. For life-threatening emergencies, call 112 or go to the nearest government emergency centre.
That's everything. See you soon
Booked, packed and ready? Great. Any question we didn't answer here, our front desk will.