Guarantee letters honoured fast
Enrollees are admitted and treated without delay once authorisation is confirmed — no patient is held hostage by paperwork during emergencies.
Partnerships at scale
One provider relationship.
Two hospitals of capacity.
For HMOs, insurers and organisations that need dependable clinical services at scale in Imo State — welcome to your most accountable provider.
Why partners choose CKC
Built to make your job easier
Audit-ready documentation
Structured, itemised claims with clinical notes attached — submitted on agreed schedules to agreed SLAs. Disputes drop when documentation is right.
Full-service capability
Consultations, surgery, CT & X-ray, laboratory, maternity and pharmacy under one roof means fewer external referrals and cleaner cost control.
True 24/7 coverage
Emergency, admissions, laboratory and pharmacy run round the clock — your enrollees and employees are covered at any hour.
Named partnership desk
A dedicated liaison handles pre-authorisations, escalations and quarterly performance reviews — one number, one email, real answers.
Twin-site resilience
Capacity pressure in Owerri? Enrollees access our sister facility, OUMC in Orlu, under the same terms — continuity without renegotiation.
For enrollees
Using your HMO at CKC
If your health plan includes us as a provider, using it is simple:
- Bring your enrollee ID card (physical or digital) and a valid ID.
- Our billing desk verifies your eligibility with your HMO before treatment — usually within minutes.
- Non-emergency services may need pre-authorisation. Your HMO issues a code or guarantee letter; we handle the rest.
- You pay only your plan's co-payment, where applicable. We'll always tell you first if anything falls outside your cover.
Not sure whether your HMO covers care at CKC? Ask us — call 0700 061 1030 with your HMO name and enrollee ID ready.
For HMOs & insurers
Onboarding takes weeks, not months
We've made accreditation straightforward so your enrollees can be seen sooner.
-
Reach out
Email care@ckchealth.org or call the partnership desk to express interest.
-
Credentials & tour
We share our licences, specialist roster and tariff schedule — and host your team for a facility inspection.
-
MoU & tariffs
We agree scope, tariffs, claim timelines and escalation paths in a signed memorandum.
-
Go live
Your enrollee ID cards are activated at our front desks. Quarterly reviews keep quality on track.
For employers & enterprises
Healthier teams, lower costs, fewer disruptions
Whether you employ fifty people or five thousand, we design clinical cover around your workforce and budget — delivered across both hospitals in our network.
- Corporate retainers — capped, predictable annual pricing for staff care
- Executive health checks — comprehensive same-day screening panels for leadership
- Pre-employment medicals — fit-for-role assessments with fast turnaround
- On-site wellness days — screenings, BP/glucose checks and health talks at your premises
- Occupational health — injury response, surveillance testing and compliance medicals
Service commitments
What you can hold us to
| Service area | Commitment |
|---|---|
| Emergency admissions | Treatment begins immediately; authorisation confirmed retroactively within 24 hours for life-threatening cases |
| Guarantee-letter admissions | Admission processed same day once GL is received |
| Claims submission | Complete, itemised claims submitted on agreed schedule with clinical documentation attached |
| Query resolution | Written responses to claims queries within 5 working days |
| Corporate medical reports | Pre-employment and fitness reports within 48 hours of assessment |
| Account management | Named liaison officer plus quarterly utilisation & quality review meeting |
Let's build the partnership
Tell us about your enrollee base or workforce — we'll respond within one business day with next steps and our credentials pack.