A valid ID
National ID, voter's card, driver's licence, passport or staff ID.
Patient information
Everything you need
before you arrive.
Appointments, what to bring, how billing works and answers to the questions we hear most.
Start here
Booking an appointment
Walk-ins are always welcome — especially for emergencies. But booking ahead means shorter waits and guaranteed time with the right specialist.
- By phone: call 0700 061 1030 or 0201 330 0224 — any hour, any day
- Online: send an appointment request and we'll confirm by call or SMS
- In person: stop by the front desk at Plot 211 Ihechuowa Street, Ikenegbu Extension
Specialist clinics run on defined days; our desk will offer you the earliest suitable slot and remind you what to bring.
Request an appointment nowBe prepared
What to bring on your visit
Your HMO card
If insured, bring your enrollee ID (physical or digital). See coverage guide.
Past records
Previous test results, scans, discharge summaries and referral letters.
Your medicines
Bring current medications (or photos of them), including herbs and supplements.
No documents in an emergency? Come anyway. Treatment comes first — paperwork can follow. In critical situations call 112.
While you're here
Admissions & visiting hours
Being admitted
If your doctor admits you, our ward team handles registration, bedding and nursing care plans. Wards include general male/female bays, private rooms and high-dependency beds. A written estimate is provided before planned admissions; emergency admissions are stabilised first and costs explained to family promptly.
Comfort items worth bringing
- Toiletries, slippers and comfortable clothing
- Charger for your phone (bedside sockets available)
- One support person's contact details
| Area | Visiting hours |
|---|---|
| General wards | 4:00 pm – 6:00 pm daily |
| Maternity suites | 4:00 pm – 6:00 pm (partners by arrangement) |
| High-dependency unit | Restricted — coordinate with the duty nurse |
| Children's ward | One parent/guardian may stay throughout |
| Emergency area | One support person per patient permitted |
Visitors are asked to respect other patients' rest, keep visits short and avoid visiting while unwell — protecting our patients is everyone's job.
Money matters
Billing, insurance & your privacy
- HMO & insurance: we verify eligibility before treatment and tell you upfront about anything not covered. How it works →
- Self-pay: clear price lists at the front desk and written estimates for planned care. We accept cash, transfers and cards.
- No surprise bills: if treatment needs change mid-course, we explain and agree new costs before proceeding (emergencies excepted).
- Your records are yours: clinical information is shared only with your consent, except where the law requires otherwise.
Cost estimate needed? Email care@ckchealth.org describing the service (or attach a referral letter) and our billing desk will respond with a written estimate.
FAQs
Frequently asked questions
Are you really open 24 hours?
Yes — emergency department, admissions, laboratory and pharmacy all run 24/7, every day of the year including public holidays.
Do I need an appointment, or can I walk in?
Walk-ins are welcome any time, especially for emergencies. For specialist clinics, booking ahead shortens your wait — call 0700 061 1030 or request online.
What should I bring to my first visit?
A valid ID, your HMO enrollee card if insured, any previous records/results/scans related to your complaint, and a list of your current medications. See the full checklist above.
Do you accept health insurance and HMOs?
Yes. We work with major HMOs and private insurers. Our billing desk verifies eligibility before treatment and always tells you upfront if anything falls outside your cover. Details on our HMO page.
What are the visiting hours for admitted patients?
General visiting is 4–6 pm daily. One support person may stay beyond those hours by arrangement with the ward nurse. Maternity and high-dependency areas have special guidelines — see the table above.
Can I get results without returning to the hospital?
Many routine lab results are same-day and can be discussed by phone with your doctor. Imaging reports are typically ready within 24–48 hours. Physical collection is required for some documents.
How do I make a complaint or give feedback?
Speak to any staff member, use the suggestion box at reception, email care@ckchealth.org, or use our contact form. Every complaint is logged and receives a formal response — accountability is part of care.
Still have questions?
Our nurses answer the phone 24 hours a day. No question about your health is too small.